Customer Engagement Lead - Service Operations

Aggreko • Edmonton, AB

6d • Remote

About The Position

Aggreko is seeking a Customer Engagement Lead to join their team in Edmonton, Vancouver, Brampton, or other locations as required. This role is responsible for strengthening customer relationships by improving the end-to-end customer experience through operational excellence, proactive engagement, and continuous improvement. The company focuses on providing reliable power, heating, cooling, and oil-free air solutions to various industries, from events to long-term operations.

Requirements

• 5+ years of experience in customer success, operations, account management, service delivery, or a related field.
• Strong understanding of operational processes and how they impact customer outcomes.
• Proven ability to build relationships with customers and internal stakeholders at all levels.
• Experience using data and insights to identify opportunities and drive improvements.
• Strong problem-solving, communication, and influencing skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to lead initiatives without direct authority.

Responsibilities

• Develop and maintain strong relationships with key customers, acting as a trusted advisor and primary escalation point for service-related opportunities.
• Proactively engage customers to understand business needs, measure satisfaction, gather feedback, and identify opportunities to improve value delivered.
• Lead customer reviews, feedback discussions, and action plans to strengthen partnerships and retention.
• Identify trends in customer concerns and translate insights into operational improvements.
• Partner with operations teams to improve processes, service consistency, responsiveness, and customer outcomes.
• Collaborate with leaders to resolve customer challenges and drive sustainable solutions.
• Support change initiatives that impact customer experience and operational performance.

Benefits

• Competitive compensation package
• Annual bonus program tied to company and individual performance (Bonus Plan – NAM 10% Annual)
• No cost medical plan option available
• Paid training programs
• Career growth opportunities
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed