Customer Engagement Lead - Marketing
About The Position
Implementar y coordinar las estrategias de customer engagement por especialidad, asegurando una experiencia omnicanal coherente, relevante y medible. Es el punto de conexión entre el campo, los canales digitales y el contenido médico. Whatever your area of expertise, your work within the Servier Group helps advance therapeutic progress for the benefit of patients. You will be part of teams recognized for their scientific excellence and reach your full potential in a professional environment that encourages you to develop yourself. Tailor-made onboarding journeys, mobility opportunities, quality trainings, responsible management, team spirit... All this and more in a workplace focused on your well-being. At Servier, we are committed to therapeutic progress to serve patient needs. We put the diversity of our employees as a source of richness for the fulfillment of this vocation.
Requirements
- Experiencia en marketing médico o digital.
- Conocimiento de omnicanalidad y CRM (Veeva, Salesforce).
- Habilidad organizativa y orientación a resultados.
- Buenas habilidades interpersonales y capacidad de colaboración.
Responsibilities
- Conocer en profundidad todo el journey del especialista, reconociendo sus dolores y los leverage points
- Ejecutar el plan de engagement por especialidad y país.
- Coordinar canales (visita, digital, eventos, MSL, CRM).
- Monitorear indicadores de engagement y reportar resultados.
- Retroalimentar al equipo de estrategia sobre oportunidades y aprendizajes.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
251-500 employees
