Customer Engagement Field Applications Engineer

KLA•Hillsboro, OR

10h•Onsite

About The Position

As a Field Applications Engineer at KLA, you will serve as the trusted technical leader and primary interface between KLA and our customers, driving successful deployment, adoption, and competitive differentiation of KLA’s overlay metrology solutions. This role requires a self-motivated engineer with strong technical depth, excellent communication skills, and the ability to lead complex customer engagements independently. You will serve as the primary technical interface between KLA and customer, delivering applications support for KLA’s overlay metrology tools at customer fabrication facilities. You will lead customer engagements including product evaluations, new tool introductions, and drive competition. You will drive customer success by conducting acceptance tests, recipe development, hands-on training, and pre-sales technical enablement. Cultivate strong customer relationships by understanding their technical needs, aligning solutions, and ensuring satisfaction through onsite support. Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums. Develop and share Best Known Methods (BKMs), SOP (Standard Operating Procedures) materials, and technical documentation to empower global Field Applications teams. Act as a cross-functional bridge, aligning customer feedback with engineering, sales, and marketing to drive continuous improvement. Analyze complex technical issues, apply statistical methods, and deliver innovative, data-driven solutions. Report regional insights and escalate field issues to product divisions, ensuring timely resolution and product evolution.

Requirements

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years.
English fluency.

Nice To Haves

PhD in a STEM field
Experience coding in a technical language (Python, Matlab, etc.)
Experience in semiconductor fabrication

Responsibilities

Serve as the primary technical interface between KLA and customer
Deliver applications support for KLA’s overlay metrology tools at customer fabrication facilities.
Lead customer engagements including product evaluations, new tool introductions, and drive competition.
Drive customer success by conducting acceptance tests, recipe development, hands-on training, and pre-sales technical enablement.
Cultivate strong customer relationships by understanding their technical needs, aligning solutions, and ensuring satisfaction through onsite support.
Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums.
Develop and share Best Known Methods (BKMs), SOP (Standard Operating Procedures) materials, and technical documentation to empower global Field Applications teams.
Act as a cross-functional bridge, aligning customer feedback with engineering, sales, and marketing to drive continuous improvement.
Analyze complex technical issues, apply statistical methods, and deliver innovative, data-driven solutions.
Report regional insights and escalate field issues to product divisions, ensuring timely resolution and product evolution.