Customer Engagement Coordinator

Parker's Kitchen • Savannah, GA

6d • Onsite

About The Position

At Parker’s Kitchen, we’re redefining convenience by putting people first customers and team members alike. At the heart of our mission is a commitment to delivering exceptional service experiences every time. We’re looking for a customer-obsessed, solutions-driven Customer Engagement Coordinator to help us deepen relationships with our guests, promote our brand, and empower our frontline teams. As a Customer Engagement Coordinator, you’ll play a vital role in ensuring that every guest interaction, whether in-store, online, or through our app reflects our commitment to treating customers like family. You’ll be instrumental in resolving issues, gathering feedback, and helping our teams deliver standout service every day.

Requirements

• Ability to multi-task in a fast-paced work environment
• Previous customer service experience in a customer-facing, retail, or hospitality environment required
• Ability to maintain a professional attitude and positive approach in all interactions

Nice To Haves

• High school diploma or equivalent preferred; college-level degree is a plus
• 1-3 years of experience working in a call center environment preferred
• Experience working with CRM platforms and ticketing systems preferred
• Bilingual (English/Spanish) preferred

Responsibilities

• Serve as the go-to contact for customer questions, concerns, and compliments—delivering timely, empathetic, and effective support.
• Address customer concerns with a customer-first mindset and perform problem solving steps to reach a resolution across the following channels: phone, email, web chat, and app.
• Assist customers with loyalty account maintenance and app support when needed.
• Escalate serious matters when needed, ensuring every concern is handled with care.
• Follow up with guests to confirm satisfaction and build loyalty through personal, proactive communication.
• Create and maintain accurate and detailed customer account records in our ServiceNow ticketing system.
• Review data analytics routinely with the customer engagement specialist to ensure the most accurate information is used in responses, and metric goals are being met.
• Collaborate with the Marketing Team on customer-facing matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED