Customer Engagement Associate

Alloy Talent Co. • Birmingham, AL

1d • Onsite

About The Position

Alloy Talent Co. is a Birmingham-based team focused on developing motivated people through hands-on training, mentorship, and performance-driven growth. Our culture is built around accountability, encouragement, and creating opportunities for team members to explore different areas of the business as their skills develop. We are hiring an entry-level Customer Engagement Associate to connect with prospective customers, explain available products and services, and help create a positive experience through face-to-face interaction. As team members gain experience and demonstrate strong performance, responsibilities may expand into recruiting support, onboarding, administrative projects, social media, and other internal initiatives. No previous industry experience is required. New team members receive practical training, ongoing coaching, and support designed to build confidence from day one.

Requirements

• Strong communication and interpersonal skills
• A positive, professional, and dependable attitude
• Confidence starting conversations with new people
• A customer-focused mindset and willingness to take initiative
• Coachability and openness to feedback
• Ability to stay organized and follow through consistently
• Adaptability in a fast-paced, team-based environment
• Interest in customer engagement, business growth, and professional development
• Availability to work full-time in Birmingham, Alabama

Nice To Haves

• Previous experience in retail, hospitality, customer service, or another people-focused environment is helpful but not required

Responsibilities

• Connect with prospective customers through professional face-to-face conversations
• Learn about customer needs and explain available products or services
• Answer questions and provide clear, accurate information
• Support customer acquisition and daily campaign activity
• Build positive relationships through reliable communication and follow-up
• Maintain organized records of customer interactions and next steps
• Work toward individual and team performance goals
• Participate in ongoing communication, sales, and leadership training
• Collaborate with teammates to improve customer experiences and results
• Support recruiting, onboarding, social media, or administrative projects as opportunities become available
• Represent the company and its clients with professionalism and integrity

Benefits

• Hands-on training in customer engagement and relationship building
• Weekly pay with performance-based earning opportunities
• Coaching and mentorship from experienced leaders
• Experience supporting customer acquisition and team goals
• Exposure to recruiting, onboarding, social media, and business operations
• Opportunities to take on greater responsibility based on performance
• Continued development in communication, organization, and leadership
• Performance incentives, including opportunities to earn laptops, prizes, and other rewards
• A collaborative team environment focused on development and results

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed