Customer Engagement and Experience Member Advocate II

L.A. Care Health Plan•Los Angeles, CA

About The Position

The Customer Engagement and Experience Member Advocate II serves as the primary point of contact for community-based organizations, advocacy groups, public agencies, regulators, members, and families with complex issues or concerns. This position manages relationships and strengthens linkages with community-based organizations and other advocacy organizations.

Requirements

At least 4 years demonstrated experience working with low economic status populations or other diverse communities in settings such as community-based organizations, social service agencies, clinical settings, advocacy groups, or civic organizations.
Experience resolving individual cases with regulatory state agencies.
Knowledge of health care regulations, and policies and procedures.
Excellent interpersonal communication skills.
Excellent public speaking/public presentation skills.

Nice To Haves

Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese

Responsibilities

Ensures proper and timely handling and coordination of escalated members issues presented by community based organizations, advocacy groups, public agencies, regulators, and members.
Maintains relationship and strengthens linkages with advocacy agencies, Regional Center, community-based organizations and other external agencies.
Identifies systematic issues and works with other L.A. Care staff to develop solutions and education.
Develops and delivers educational and outreach training presentations regarding L.A. Care's services to external agencies.
Performs other duties as assigned.