Customer Engagement Advocate

Support Services Group • Waco, TX

4d • Onsite

About The Position

At Support Services Group (SSG), our Customer Engagement Advocates help members feel informed and supported as they navigate the surgical process. In this phone-based role, you will create a concierge-style experience, explain the value of available services, and help members take the next steps in their care. As a primary point of contact, you will build relationships with members, answer questions with compassion, and coordinate with provider offices. You will work in a fast-paced service center where clear communication, thoughtful problem-solving, and excellent service matter every day.

Requirements

• High school diploma or equivalent required
• 1–3 years of experience in customer service, a service center, or a sales-focused support role.
• Strong verbal and written communication skills.
• Sound judgment, critical thinking, and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• A collaborative approach and a genuine interest in helping others.

Nice To Haves

• a bachelor’s degree in healthcare administration, social services, public health, or a related field preferred.
• Bilingual English and Spanish skills preferred.

Responsibilities

• Provide phone-based support to members throughout the surgical process.
• Deliver attentive, personalized service that helps each member feel heard and valued.
• Explain the surgical process, available incentives, program benefits, and the value of the service.
• Help members explore provider options and coordinate with physician offices to support the next steps in care.
• Proactively connect with new members and maintain strong relationships with existing members.
• Answer questions clearly and compassionately, especially when members are navigating complex or stressful decisions.
• Stay organized and follow through on member needs in a fast-paced environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED