Customer Energy Solutions Program Manager

City of Goldsboro • Georgetown, TX

3d • $101,334 - $126,942 • Onsite

About The Position

Under general supervision, the Customer Energy Solutions Program Manager is responsible for the overall performance of the group, Lead and Manage Key Accounts, Energy Efficiency & Conservation (EE&C) and Distributed Energy Resources (DER) programs, ensuring compliance and operational excellence. Collaborate with stakeholders to support strategic initiatives, focusing on leadership, project management, and continuous improvement in service delivery.

Requirements

• Bachelor's degree from an accredited college or university with major coursework in economics, finance, business, engineering, or a related field.
• Two (2) years of utility experience in the areas of utility engineering, operations, and billing.
• Three (3) years of relevant relationship management, engineering, accounting, sales and/or customer service experience.
• Experience managing projects across multiple departments is required.
• General Electric design, construction, operations, emergency processes, metering, and billing processes.
• Knowledge of computer systems, which may include setting up and using hardware and software programs, entering data, or processing information.
• Knowledge of principles and processes for providing customer service.
• General Energy Efficiency and Conservation program knowledge.
• General Distributed Energy Resources program knowledge.

Nice To Haves

• Project management or administrative support experience preferred.
• Experience in Energy Efficiency and Conservation Programs preferred.
• Experience in developing professional reports.

Responsibilities

• Supervise, train, motivate, and evaluate Customer Energy Solutions group members; work with employees to correct deficiencies; support employee professional development; identify and resolve employee concerns and/or problems; direct work; complete employee performance evaluations; and participate in hiring, terminating, and disciplinary decisions and/or provide recommendations.
• Develop and implement comprehensive training programs to enhance employee skills and knowledge.
• Develop and administer annual budgets for Customer Energy Solutions and the Energy Efficiency and Conservation Special Revenue Fund.
• Develop and implement work processes for the Customer Energy Solutions group, related to Key Accounts, Energy Efficiency & Conservation, and Distributed Energy Resources (DER).
• Establish and maintain effective working relationships with internal stakeholders such as Business Operations, Electric Engineering and Operations, Safety, and Operational Technology.
• Establish and maintain effective working relationships with interdepartmental stakeholders such as Finance, Legal, Economic Development, Permitting and Inspections, and Customer Care and Billing.
• Effectively manage and lead multiple projects concurrently.
• Act as lead in areas pertaining to electric business operations, including, but not limited to procurement processes, contracting, budgets, financial reporting, pole attachments, key accounts, board and council matters, and utility strategic planning.
• Collaborate with internal electric utility personnel to develop/revise processes and procedures to create better communications and processes among all departmental groups and to develop more efficient and cost-effective work practices.
• Oversee the development and implementation of the Key Accounts Program.
• Provide leadership and support to the Customer Energy Solutions personnel in achieving the following objectives: Provide excellent operational support to electric key account customers by offering dedicated account management offering personalized solutions and proactive support, including regular check-ins and customized energy management strategies.
• Maintain regular communication with key accounts through meetings, reports, and updates on energy usage, pricing, and any changes affecting their service.
• Ensure rapid response to any issues or concerns raised by key accounts, including technical problems, billing inquiries, or service interruptions. Anticipate potential issues and offer proactive solutions to minimize disruptions and enhance the customer experience.
• Work with key accounts to develop long-term energy plans and forecasts that align with their business goals and energy needs.
• Regularly gather feedback from key accounts to assess satisfaction levels and identify areas for improvement. Use feedback to continuously refine and enhance the key accounts program and address any emerging needs or issues.
• Establish key performance indicators (KPIs) to measure the success of the key accounts program, such as customer satisfaction scores, retention rates, and revenue growth. Conduct regular evaluations of the program’s effectiveness and adjust as necessary to ensure it meets the needs of key accounts.
• In collaboration with economic development, represent Electric Utility in efforts related to strategic load growth and economic development and retention activities.
• Oversee the development and implementation of the Residential and Commercial Energy Efficiency and Conservation Programs.
• Support Customer Energy Solutions personnel in developing and implementing residential and commercial EE&C programs.
• Support Customer Energy Solutions personnel in developing and implementing customer education materials for new EE&C programs.
• Support Customer Energy Solutions personnel in implementing and managing rebate applications through the ANB eTRACK platform.
• Support Customer Energy Solutions personnel in applying for grants for the EE&C program.
• Develop, implement and manage Commercial and Residential Demand Response programs.
• Oversee the implementation of the DER programs to ensure DER interconnection compliance by the DER customers.
• Overseeing the software integrations, DER system operations, Interconnection Agreements, and Budgets of DER within the Electric Utility.
• Support Customer Energy Solutions personnel in managing interconnection applications through the ANB eTRACK platform that hosts our service portal for our online DER Interconnection Application Process.
• Other duties as assigned.

Benefits

• Check out the benefits of working with us here.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager