Customer Education Manager

Bigbear.ai•UNAVAILABLE, UNAVAILABLE

4d•Remote

About The Position

Ask Sage (BigBearAI company) is seeking a Customer Education Manager to become Ask Sage’s definitive platform subject-matter expert through aggressive, self-directed upskilling, and owns the customer training curriculum and content library for the platform. The role multiplies its reach by equipping Forward Deployed Engineers and other customer-facing technical staff to deliver training at scale, and supports customer conversations as a subject-matter expert. This is a build-it role for one owner. The manager designs the curriculum, produces the content, delivers the high-visibility sessions, and runs the measurement behind them, across virtual, in-person, and self-paced modalities. Audiences are government and commercial customers operating in regulated environments — end users, power users, agent builders, administrators, and executives — so clarity, security awareness, and the ability to teach nontechnical audiences matter as much as platform depth.

Requirements

Four to six years in customer education, technical training, enablement, or instructional design, preferably for a B2B software or SaaS product.
Proven curriculum design and delivery at scale across multiple modalities, with strength in virtual delivery.
Hands-on content production: screen recording and video editing, course authoring, and learning-platform administration (Camtasia, Articulate, or comparable tools).
Genuine interest in GenAI and proven ability to self-upskill rapidly to an expert level; direct Generative AI experience is not required.
Exceptional communication and presentation skills across technical, non-technical, and executive audiences.
Self-starter who builds programs from the ground up in a fast-moving, remote-first environment.
Ability to travel up to 25%.
Ability to obtain a Department of Defense Secret clearance.

Nice To Haves

Hands-on exposure to Generative AI tools, prompt engineering, or agent-based workflows.
Experience standing up or maturing a customer academy, learning platform, or certification program.
Experience enabling field-facing technical teams.
Federal, DoD, or national-security customer experience.
Active DoD security clearance at the Secret level or above.
Instructional design credentials or content-authoring experience.

Responsibilities

Master the platform. Achieve and maintain expert-level mastery of the Ask Sage platform, its agents, plugins, and use cases.
Design the curriculum. Design a scalable, role-based curriculum for end users, power users, agent builders, administrators, and executives.
Build the content library. Build a reusable content library, including labs, exercises, prompt libraries, guides, and recorded modules, across virtual, in-person, and/or self-paced modalities.
Deliver the high-visibility sessions. Lead complex or high-visibility customer workshops, onboarding sessions, and briefings, with strength in virtual delivery.
Scale delivery through the field. Train, coordinate, and provide quality assurance for Forward Deployed Engineers and other customer-facing staff who deliver training.
Run the program. Own program operations — learning paths, scheduling, enrollment, and completion tracking — and lay the foundation for a certification or badge track as the program matures.
Support customer conversations. Support Sales and Customer Success as a subject-matter expert on customer calls, briefings, and demos.
Stay current with the product. Partner with Product and Engineering to keep content aligned with releases, and feed customer learning friction back to the product team.
Measure and refresh. Track adoption, completion, and time-to-productivity; refresh content as the platform and AI landscape evolve.