Customer Due Diligence Analyst

Augustus•New York City, NY

17h•Onsite

About The Position

The Customer Due Diligence Analyst owns customer due diligence end to end, from onboarding through periodic and event-driven reviews. The role conducts CIP and CDD for individuals and legal entities, assigns customer risk ratings, and performs enhanced due diligence on high-risk customers, complex ownership structures, and FBO relationships. Cases are prepared for decision by the High-Risk Customer Review Committee. The position reports directly to the Deputy BSA Officer. Augustus is building an AI-native bank designed to operate largely autonomously. The analyst improves review-agent prompts and partners with Engineering and Product to automate onboarding within regulatory limits. The role applies judgment to set the standard that agents follow, with the aim of automating routine cases so the analyst can focus on complex cases, event-driven reviews, and exceptions. During the first two months, the analyst works the onboarding queue end to end, including CIP, document review, beneficial ownership certification, and risk rating, while learning the Bank’s CRR methodology and identifying gaps in the process and agent performance. In months three and four, the analyst owns EDD cases and prepares committee-ready files without rework while refining agent prompts. By months five and six, agents are expected to handle standard onboarding and periodic reviews, while the analyst handles complex cases and works with Engineering and Product on additional compliant onboarding automation. This is an onsite role based in New York City. Compensation includes base salary, equity, and benefits. The annual US base salary range is $100,000–$150,000, with offers based on experience, expertise, and geographic location.

Requirements

2–6 years of experience.
Degree from a top-tier university.
Based in New York City and able to work onsite.
Have been promoted or given broader scope faster than the standard cycle.
Have built automations, tools, or workflows that people use, such as through SQL, scripting, or AI tools—not only recommendations.
Demonstrate diligence, sound judgment, willingness to challenge and improve processes, and ability to work through complex or high-volume cases.

Nice To Haves

Experience at a top-tier consultancy such as McKinsey, BCG, or Bain; at a high-bar startup; or as Chief of Staff to a founder.

Responsibilities

Conduct end-to-end CIP and CDD for individuals and legal entities during onboarding.
Review customer documents and beneficial ownership certifications, and assign customer risk ratings.
Perform EDD on high-risk customers, complex ownership structures, and FBO relationships.
Prepare cases for the High-Risk Customer Review Committee with complete documentation and no rework needed.
Conduct periodic and event-driven reviews and handle complex cases and exceptions.
Learn and apply the Bank’s CRR methodology, identifying unclear areas and errors in review-agent performance.
Improve prompts for customer review agents based on observations from the queue.
Partner with Engineering and Product to automate onboarding within limits set by Compliance.
Maintain complete case files and document reasoning so decisions withstand review.