Customer Development Representative

Linxup•Chesterfield, MO

22h

About The Position

We are currently looking to hire a Customer Development Representative to work with our existing customer base, focused on expanding accounts. Our Customer Success team works with our valued customers to deepen their engagement with licensed Linxup telematics software solutions. This role partners with our customer success, support and product teams to analyze how each customer is using our solution, identify white-space opportunities for new features or hardware, and ensure the customer understands the expanding value of our solution. Success in this role is measured through expansion revenue, engagement, and the growth of the customer relationship. If you have the right mindset and skillset to be successful and execute the responsibilities for this role, we would love to hear from you!

Requirements

1 to 3 years of work experience at an entry-level in Sales and Account Management roles within a SaaS organization, preferably in customer success or similar growth-focused roles
Related Bachelor’s Degree preferred (Sales, Business Administration, etc.).
Strong ability to effectively manage your time and prioritize across multiple customers and deadlines with the help of a CRM
Comfortable in a fast-paced technology company; start-up experience is a plus
Proven ability to succeed in an ever-evolving, metrics-driven environment.
Strong self-initiative and proactive problem-solving
Ability to review customer performance data and trigger customer outreach accordingly
Effective and respectful communication on the phone, through email, and in person. You can confidently interact with all levels of an external organization

Nice To Haves

start-up experience is a plus

Responsibilities

Deliver a positive Linxup experience for our customers; owning the growth and adoption journey by providing resources and guidance that lead to a high level of customer loyalty and account expansion
Work with clients to map their evolving business goals to our solution offerings, proactively identifying areas where our platform can solve new problems for them
Manage communication expectations and outreach cycles to keep customers engaged with the latest product updates and feature releases
Internal and External Advocate: Be our customer’s go-to contact and navigate internal processes to provide the best solutions for the client’s growth
Respond to questions, concerns, and feedback in a positive, empathetic, and consultative manner; escalating internally to Product or Sales when appropriate
Build strong, consultative relationships with key stakeholders—including fleet managers and business owners—to ensure they maximize their usage of the Linxup platform
Establish a high level of personal credibility to improve customer trust and influence buying decisions
Monitor customer usage trends and health data to identify risk and, more importantly, high-potential opportunities for upsell and cross-sell
Recognize patterns in the customer lifecycle and collaborate with internal teams on initiatives to drive account expansion
Establish a trusted strategic advisor relationship with each assigned client.
Be comfortable interacting with customers leveraging all manners of communication, including phone calls, email, social networks, and webinars.
Work cross-functionally to identify expansion opportunities that lead to new revenue results
Proactively engage with customers to communicate new product features that bring value to their business needs
Ask for and leverage client referrals, associations, and networking to pass warm leads to our sales teams
Other various tasks and assignments not listed above may be expected in this role
Other duties as assigned