Customer Development Manager

Ryder • Los Angeles, CA

9h • Onsite

About The Position

The Customer Development Manager FMS position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including: Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract Carriage) by utilizing the Ryder Sales Process. Base Salary: $65,000 - $75,000 + Lucrative, Performance-Based Uncapped Commission Structure. Anticipated First-Year Earnings of $40,000 - $50,000

Requirements

• Bachelor's degree required in Business, Marketing, Transportation or equivalent experience
• Five (5) years or more demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities required
• DOT Regulated

Nice To Haves

• Demonstrates problem solving skills
• Strong verbal and written communication skills
• Effective interpersonal skills
• Ability to analyze and interpret financial data
• Ability to leverage customers financial data to determine needs and solutions match
• Ability to work within various geographic and demographic environments
• Ability to guide, engage, and impart knowledge to others
• Willingness and ability to work with and mentor new sales employees
• Ability to work independently and as a member of a team
• Ability to work in team concept while holding self fully accountable
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices

Responsibilities

• Maintain regular and consistent contact with customers to meet customer requirements.
• Develop sales penetration plan.
• Segment account base by opportunity for growth and potential for risk.
• Present Ryder services and capabilities.
• Develop relationships with all customer buying influences.
• Develop complete understanding of customers business, goals and objectives.
• Work with RIL to develop opportunities for the application of those services as appropriate.
• Serve as facilitator between customer and Ryder departments or Ryder vendors.
• Ensure contracted services are delivered to customer.
• Orchestrate the development of a productive working relationship with the customer.
• Maintain appropriate customer contact.
• Understand and manage customer satisfaction perception.
• Conduct regularly scheduled customer reviews.
• Monitor CSI results by account.
• Develop knowledge base of competitive alternatives.
• Contribute to an effective transition of accounts sold.
• Proactively anticipate problems through continuous dialogue with customer & Ryder staff.
• Supply customer with information regarding operational performance.
• Learn customers business & operations
• Training and improvement of sales skills, industry knowledge and personal growth needs
• Performs other duties as assigned.

Benefits

• comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
• paid time off for vacation, illness, bereavement, family and parental leave
• a tax-advantaged 401(k) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level