Customer Demand Planner – Automotive OEM Accounts

Rebo Lighting & Electronics, LLC•Sparta Hills, TN

23d

About The Position

We are Rebo, and we provide interior and exterior automotive and electronics lighting solutions – both traditional and new concepts that we are excited to design and make! We are developing new technologies which help drive the future of electric vehicles, including charge status indicators as well as using light in new ways to improve safety and design. The opportunities to solve both practical customer needs and deliver enhanced features are endless. Here, you'll discover that we aim to help turn your passion into a rewarding profession. We value your hard work, integrity and commitment to make things better and we put our people first by offering benefits that support your life and well-being. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel connected to your work every day. We have our sights set on exciting things ahead, and we need top talent like YOU to help us get there!

Requirements

Advanced proficiency in Microsoft Office Suite including Word, Excel and email.
3+ years’ experience in a manufacturing customer service environment, preferably in automotive manufacturing.
Strong interpersonal skills required and ability to communicate effectively and courteously with all contacts, internal and external.
High school diploma or GED required.

Nice To Haves

Familiarity with EDI, inventory control, sales forecasting, and logistics preferred.
Experience using Plex, The Manufacturing Cloud, is a plus but not required.

Responsibilities

Build and maintain strong relationships with customers, serving as the primary point of contact for all inquiries, delivery issues, and concerns.
Maintain close communication with customer personnel to understand forecasts, requirements, and changes, ensuring accurate and timely information flow.
Proactively address late deliveries, logistics complaints, and performance issues raised by the customer.
Review monthly and weekly customer forecasts and orders to accurately translation into production and shipping plans.
Prepare, maintain, and execute delivery and shipping plans to ensure timely and accurate shipments, including ASN and invoicing accuracy.
Coordinate shipment methods and carrier details with the shipping department including expedited freight as needed.
Track delivery performance by managing customer scorecards, with a goal of achieving 100% on-time delivery and customer conformance.
Manage ERP system activities including order entry, customer profiles, pricing files, and delivery plan maintenance.
Oversee customer-specific systems and web-based portals, ensuring accurate data updates and compliance with customer requirements.
Communicate customer requirements, forecast changes, and delivery expectations across production, quality, logistics, and management teams.
Collaborate with internal teams to resolve delivery, inventory, and logistics issues and ensure alignment with customer expectations.
Monitor and manage inventory levels across plant, third-party, and customer warehouses.
Support quality and compliance initiatives, including IATF 16949 requirements and continuous improvement efforts.