Customer Delivery Manager

Applied Digital Corporation • Ellendale, ND

7h • Onsite

About The Position

At Applied Digital, we are the epicenter of AI innovation, crafting cutting-edge data center solutions tailored for the demands of high-performance computing. Designed from the ground up to support AI and machine learning workloads, our infrastructure is the backbone of tomorrow’s technological advancements, including AI-driven video and generative platforms.

We are:

Forward-Thinkers: With a keen eye on current market trends and future innovations, we adapt swiftly and lead technological evolution.
Resilient: We navigate complex challenges and emerge stronger, delivering robust and reliable solutions for industry pioneers.
Innovative Designers: Leveraging the latest technologies, we create visionary solutions that redefine industry standards.

At Applied Digital, we are committed to solving intricate problems, advancing business initiatives, maximizing operational efficiency, and reducing our carbon footprint. We are a team of resilient, forward-thinking innovators driving the AI revolution.

Position Summary:

The Customer Delivery Manager is responsible for ensuring that internal teams deliver all contractual obligations to our customers. This role requires a detail-oriented professional who can interpret complex contracts, maintain organizational rigor, and foster collaboration across teams to address issues and drive accountability.

The ideal candidate will serve as a key liaison between customer expectations and internal execution, ensuring compliance and timely delivery.

Requirements

• Bachelor’s degree in business administration, Operations Management, or related field or equivalent experience.
• 5+ years of experience with service-level agreements (SLAs) and compliance frameworks.
• 5+ years of experience in customer operations, contract management, and project delivery.
• Strong ability to read and interpret complex contracts.
• Excellent organizational skills and attention to detail.
• Proven ability to challenge teams constructively and drive accountability.
• Strong problem-solving, communication, and stakeholder management skills.

Nice To Haves

• Experience in technology, engineering, or data center operations.
• Project Management certification (PMP or equivalent) is a plus.
• Experience working in a matrixed organization with cross-functional teams.

Responsibilities

• Review and interpret customer contracts, SLAs, and obligations.
• Monitor adherence to contractual terms and escalate non-compliance issues.
• Track deliverables and milestones to ensure timely and accurate execution.
• Hold internal teams accountable for meeting commitments.
• Identify gaps or risks in meeting obligations and implement corrective actions.
• Partner with operations, legal, and customer success teams to resolve challenges.
• Facilitate discussions to address issues constructively and maintain customer satisfaction.
• Provide regular updates on compliance status and delivery performance to leadership.
• Maintain documentation and audit trails for contractual obligations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree