Customer Deductions Specialist

Kayem Foods, Inc.•Chelsea, MA

8d•$29 - $35•Onsite

About The Position

The Customer Deductions Specialist will be primarily responsible for managing and resolving customer deductions and short pays through detailed research, analysis, and cross-functional collaboration. This role will ensure timely identification and resolution of payment discrepancies while maintaining strong communication with customers and internal teams. Secondary responsibilities will include limited EDI order support and basic customer service functions.

Requirements

Strong analytical and problem-solving skills with high attention to detail.
Ability to prioritize and manage multiple tasks effectively.
Strong verbal and written communication skills.
Proficiency in Microsoft Excel and Microsoft Office applications.

Nice To Haves

Experience with deductions, accounts receivable, customer service, or related business functions preferred.
Knowledge of EDI processes is a plus.

Responsibilities

Investigate and resolve customer deductions and short pay claims in a timely manner.
Review invoices, proof of delivery documentation, pricing agreements, promotions, credits, and customer backup to determine validity of deductions.
Work closely with Accounts Receivable, Sales, Customer Service, Transportation, and customers to gather information and resolve discrepancies.
Track and maintain detailed records of open deductions and resolution status.
Submit disputes, validate claims, and process necessary credits when appropriate.
Follow up on outstanding deductions and ensure timely closure of open items.
Identify trends and recurring deduction issues and recommend process improvements to reduce future occurrences.
Prepare and maintain reports on deduction activity, aging, and resolution metrics.
Develop and complete weekly reporting for upper management outlining deduction trends, aging balances, status updates, key issues, and progress toward resolution goals.
Present findings and provide updates to leadership on recurring issues, root causes, and opportunities for process improvement.
Assist with basic EDI order monitoring and issue escalation when needed.
Provide support for customer order inquiries, shipment questions, and account-related requests.
Provide backup support to Customer Service during peak periods or coverage needs.

Benefits

Healthcare Insurance
Dental
Vision
Health savings account (HSA)
Life Insurance and Accidental Death and Dismemberment
Safe Harbor 401(K) Retirement Plan (with employer matching contributions of up to 3% plus 50% of your contributions up to 5%)
Vacation Pay
Paid Time Off (PTO)
Holidays
Education Reimbursement
Opt-Out Medical Rebate
Doctor on Demand
Wellness Initiatives