Customer Credit Representative

AES•Dayton, OH

8d•Onsite

About The Position

The Customer Credit Representative (CSR-1), shall under general supervision, respond to customer inquiries. The Customer Credit Representative is primarily responsible for inbound residential customer phone calls. There are a variety of call types, such as: basic billing, collections, pay agreements, electric choice, general account maintenance, and outages for all customer types. This position is responsible for providing exceptional customer service by responding to customer inquiries in a professional, timely and accurate manner.

Requirements

Must meet the Company’s requirements for General Qualifications in addition to the following qualifications:
Must have a high school diploma or equivalent.
Must possess basic computer skills.
Must possess basic keyboarding skills.
Must demonstrate professional verbal and written communication skills.
Must possess and demonstrate basic math skills.
Must be able to receive direction and take appropriate action.
6 months as a Customer Credit Representative
Meeting all performance metrics.

Nice To Haves

The time required to be fully qualified is 6 months.

Responsibilities

Respond to and analyze a variety of customer inquiries, such as: basic billing, collections, pay agreements, electric choice, general account maintenance, and outages.
Inform customers of and explain a variety of Company offerings, when applicable.
Update and maintain customer account records.
Verify the accuracy of customer account information such as name, address, phone number, etc. and update when necessary.
Successfully operates various systems, relative to Customer Service.
Direct calls to other work groups, when appropriate.
Adhere to company guidelines and expectations.
Meet or exceed all required performance metrics.
Use good judgment when dealing with confidential data including, but not limited to, customer information.
Possess a cooperative temperament and be able to receive constructive feedback and coaching.
Be able and willing to work overtime as required.
Perform work in a safe manner.
Communicate professionally with internal and external customers.
Employees recognize their personal responsibility to respond to overtime requests.
Perform other duties as assigned.
Job knowledge competence will be demonstrated on a periodic basis by successful completion of job-related training prescribed by management, and demonstration of actual job skills by the employee.
Employees will be expected to adhere to Company policies and work in accordance with established procedures.