Customer Correspondence Specialist (onsite Grand Rapids, MI)
Stenger & Stenger PC•Grand Rapids, MI
•Onsite
About The Position
The Customer Correspondence Specialist will support the team with a wide range of activities related to correspondence management and ensuring quality processes are implemented with our corporate clients and consumers. The primary areas of responsibility include: Prepare customer correspondences, Performing quality assurance of collection correspondence(s), Establishing and maintaining relationships and communications with Firm personnel.
Requirements
- Associates or Bachelor’s degree in business, legal, or similar field.
- Demonstrated analytical and problem-solving skills
- Effective written and verbal communication skills; communicating complex issues to internal and external audiences
- Excellent keyboarding and software skills in Microsoft Office Suite (Excel, Word, and Outlook)
- Able to support team members and move between assignments as needed to meet business objectives.
- Highly dependable individuals with exceptional attention to detail
Responsibilities
- Prepare customer correspondences
- Performing quality assurance of collection correspondence(s)
- Establishing and maintaining relationships and communications with Firm personnel
Benefits
- Competitive compensation
- Health, dental, and vision benefits after 90 days
- 401k retirement plan after 6 months of service
- Paid holidays and generous time off
- Firm provided life and disability insurance
- Employee Assistance Program to help navigate life’s challenges
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
