Techmax Customer Coordinator (Mississauga, ON)

Philips•Mississauga, ON

2d•CA$56,000 - CA$88,000•Hybrid

About The Position

The Techmax Customer Coordinator for all Modalities serves as a Liaison between Service Marketing Manager, Clinical, Sales, Service, Customers and Business Units (Tech Max Program Managers) to deliver on business goals related to the development and improvements to the Technology Maximizer planning program. The position proactively takes ownership of the End-to-End process for the planning of Tech Max upgrades, participates in Program Management meetings alongside the Service Marketing Manager. The resource planner is responsible for engaging stakeholders for the purpose developing a planning program to schedule and deliver on installation coordination and clinical training for Technology Maximizer upgrades, in a cost-effective manner to support revenue and recovery growth targets. Drive operational excellence through scheduling, issue resolution, and continuous improvement, maintaining accurate data, monitoring work orders and resource plans, and proactively identifying opportunities to improve service quality, efficiency, and customer experience. The role will give you the opportunity to learn about all modalities and collaborate cross functionally to build your personal brand. You can expand your knowledge in AI technology through white belt certification and apply these learnings for continuous improvement opportunities.

Requirements

4+ years of experience with Vocational Education in Operations Coordinator, Supply Chain Management or Customer Services, Resource Planning or equivalent.
Planning Management in healthcare industry preferred.
Bachelor's Degree/ Vocational Education in Business Operations, Supply Chain Management, Operations or equivalent.
Bilingual French and English skills, both written and verbal, are required.
Experience with Microsoft applications (Word, Excel, PowerPoint, Teams, Outlook).
Ability to demonstrate analytical and problem-solving skills.
Ability to demonstrate attention to detail, organization, and time management capabilities.
Ability to support in a fast-paced environment, multi-tasking to meet deadlines.
Ability to be agile and flexible with a proactive desire to provide elevated support.
Ability to work in an office/home office and/or remote setting.

Nice To Haves

Experience in ServiceMax, Salesforce, SAP, or other CRM preferred.

Responsibilities

Serve as a Liaison between Service Marketing Manager, Clinical, Sales, Service, Customers and Business Units (Tech Max Program Managers) to deliver on business goals related to the development and improvements to the Technology Maximizer planning program.
Proactively take ownership of the End-to-End process for the planning of Tech Max upgrades.
Participate in Program Management meetings alongside the Service Marketing Manager.
Engage stakeholders for the purpose of developing a planning program to schedule and deliver on installation coordination and clinical training for Technology Maximizer upgrades, in a cost-effective manner to support revenue and recovery growth targets.
Drive operational excellence through scheduling, issue resolution, and continuous improvement.
Maintain accurate data, monitor work orders and resource plans.
Proactively identify opportunities to improve service quality, efficiency, and customer experience.
Learn about all modalities and collaborate cross functionally.
Expand knowledge in AI technology through white belt certification and apply these learnings for continuous improvement opportunities.