Customer Coordinator Albuquerque, NM

Cosentino•Albuquerque, NM

25d•Onsite

About The Position

At Stone Systems (www.stone-systems.com/) we are looking for a Customer Service Coordinator for our Shop located in Albuquerque, NM who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

Requirements

+1 year of customer service experience in a call center environment.
Ability to pass a background check
High School Diploma/GED
Customer Service Etiquette
Knowledge of Customer Relationship Management System (CRM)
Proficiency in Microsoft Office (Excel, Outlook, etc.)
Communication: Oral & Written. Capacity to interact with customers in a pleasant and articulate manner.
Capacity to multitask
Ability to work independently
Strong organization

Nice To Haves

Experience in scheduling/routing appointments and managing multiple schedules.
Experience working with subcontractors.
Bi-lingual

Responsibilities

Scheduling measures & installs
Communicating with customers, contractors, and production staff
Maintaining square footage needed for budget
Preparing daily packets for measures, production, and installs
Handling the immediate needs of the customer and accounts
Ensure measures are scheduled within 72 hrs. of the customer-ready date while maintaining the integrity of routes and ensuring volume for business needs are met.
Ensure installs are scheduled within 48 hrs. of the confirmation date while maintaining the integrity of routes and ensuring volume for business needs are met.
Monitor measure & install square footage, reporting KPI attainment to management
Communicate and coordinate shop follow-up and expedite orders when needed.
Participate in and interact with internal teams on a regular basis to ensure timely responses to customers/orders.
Maintain CRM updated with all customer changes/notes.
New packets for production are supplied by the shop's daily deadline.
Assist customers with in-shop slab viewing and layouts.