Customer Contact Center Specialist I

Simmons Bank • Springfield, MO

1d

About The Position

The Customer Contact Center Specialist I provides customer service through multimedia communications in a fast-paced, multidimensional contact center. The role focuses on building customer loyalty by delivering a positive experience, resolving questions and concerns, and proactively recommending convenient ways to interact with the bank. The position may offer monthly incentive pay and promotion opportunities after defined quality, training, and production goals are met. Compensation is $17.00–$18.00 per hour.

Requirements

• High school diploma or GED.
• At least one year of outstanding customer service or sales experience; financial-setting experience is preferred.
• Ability to read and comprehend complex instructions, short correspondence, and memorandums.
• Ability to read and interpret procedure manuals, business correspondence, journals, or government regulations.
• Ability to communicate effectively orally or in writing, depending on the role.
• Ability to navigate a multi-system environment involving 10 systems to resolve customer issues.
• Critical-thinking and problem-solving ability, including asking probing questions.
• Ability to listen effectively and de-escalate customer frustrations with empathy.
• Proficiency with a PC, Microsoft Word, and Excel.
• Excellent telephone skills, including a professional speaking voice.
• Good oral and written communication skills; ability to present as friendly and professional.
• Ability to maintain punctual and regular attendance.

Nice To Haves

• Customer service or sales experience in a financial setting.

Responsibilities

• Receive and process incoming customer calls or messages.
• Respond to customer inquiries, determine appropriate responses or referrals, and offer convenient solutions or options.
• Complete operational processes that support customer requests.
• Process account balance and transfer requests, stop payment orders, address changes, and other customer requests or authorizations.
• Troubleshoot customer inquiries when needed.
• Review reports, prepare correspondence, and participate in special department projects as required.
• Perform departmental documents and activities in compliance with applicable laws, regulations, policies, and procedures, including required compliance training.
• Perform other duties and responsibilities as assigned.

Benefits

• Monthly incentive pay may be earned.
• Promotion opportunities are available after meeting defined quality, training, and production goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED