Customer Contact Assistant
About The Position
The Customer Contact Assistant works on CentraCare’s Call Center Team at CentraCare Plaza in St. Cloud, in a fast-paced, team-oriented environment. The role uses a PC-based call-handling system to manage high volumes of inbound and outbound communications for CentraCare, including routine and complex calls and internal departmental calls. The assistant works closely with providers, nursing staff, administration, patients, and the community. The position may offer hybrid work after successful on-site training; training takes place at CentraCare Plaza. This is a full-time overnight position scheduled for 63 hours every two weeks, with seven days on and seven days off, Thursday through Wednesday, from 9:00 p.m. to 6:30 a.m. The listed pay range is $19.53–$29.28 per hour, with pay based on years of related experience. Night and weekend shift differentials are also listed.
Requirements
- High school diploma or equivalent.
- Strong customer service skills.
- Strong verbal and written communication skills.
- Typing speed of 40 words per minute.
- General computer experience and Microsoft Office experience.
Nice To Haves
- One to two years of post-high-school training in clerical, secretarial, or PC-based phone system work.
Responsibilities
- Use a PC-based phone system to manage incoming and outgoing communications for CentraCare hospitals, clinics, and providers.
- Receive calls from the public, provide appropriate information when available, and route calls to the appropriate department as needed.
- Ask clarifying questions to identify the nature of requests and respond promptly using established protocols and procedures.
- Navigate computer-based information systems to find appropriate information.
- Monitor the Medical Messaging queue to provide continued coverage for on-call providers, medical personnel, and support staff.
- Update on-call schedules and information as requested to meet immediate departmental needs.
- Process consults and courtesies for patient referrals to other specialty physicians.
- Use multiple applications, including the Amtelco suite of products, Microsoft Office, EPIC, and department databases.
Benefits
- Medical benefits
- Dental benefits
- Paid time off (PTO)
- Retirement benefits
- Employee discounts
- Night shift differential of $3.00 per hour
- Weekend shift differential of $1.05 per hour
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
