Customer Contact Agent

rawsongroup • Concord West, NSW

2d • Hybrid

About The Position

At Rawson Group, we're looking for a Customer Contact Agent who loves connecting with people and creating exceptional customer experiences. As the first point of contact for prospective customers, you'll play an important role in helping Australians take the first step towards building their dream home. This role is an opportunity to be at the centre of the customer journey, working closely with Sales and Marketing teams while gaining valuable exposure to the residential building industry and contributing to an exceptional customer experience from first enquiry onwards.

Requirements

• Previous contact centre or customer service experience
• Strong communication and relationship building skills
• Experience using CRM systems and Microsoft Office

Nice To Haves

• Sales or lead generation experience

Responsibilities

• This role operates on a rotating roster within a 38-hour work week, including a Sunday shift from 10am - 3pm. Fridays and Saturdays are designated rostered days off.
• Be the first point of contact for customers enquiring about Rawson Group homes and communities
• Understand customer needs and guide them towards the most suitable products, home designs, and solutions
• Qualify enquiries, uncover customer needs, and connect customers with the right Sales Consultant
• Maintain accurate customer records within our CRM system
• Collaborate with Sales and Marketing teams to support business growth

Benefits

• Hybrid flexibility - Work from home 2 days per week
• Recognition that matters - Earn rewards through our company-wide recognition program, redeemable for gift cards, extra leave, and more
• Wellbeing benefits - Access discounted gym memberships and confidential wellbeing support for you and your family
• Paid Parental Leave
• Extra time off - Purchase an additional week of annual leave each year
• Great team culture - Be part of a collaborative, social, and supportive team that celebrates success
• Referral rewards - Receive up to $5,000 for successful employee referrals
• Employee homebuyer benefits - Enjoy exclusive discounts on home builds and land packages

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed