Customer Consultant I PT 20+

Alpine Bank • Grand Junction, CO

5d • Onsite

About The Position

The Customer Consultant I responds to customer inquiries via telephone. This is a part-time (20+ hours per week) position.

Requirements

• Skill in understanding customer needs and delivering unsurpassed customer service.
• Understanding and application of banking compliance regulations.
• Ability to rely on instructions and pre-established guidelines to perform the functions of the job.
• Effectively manages one’s time and resources to ensure that work is completed efficiently.
• Strong verbal and written communication skills.
• Knowledge of and comfortable using internet software.
• Maintains confidentiality.
• High School Diploma or General Education Diploma (GED) equivalent required.

Nice To Haves

• Previous customer service experience is preferred.

Responsibilities

• Answers the phones for the bank location.
• Assists customers with routine account-related requests such as: funds transfers, stop payments, inquiries about checking and savings account transactions, inquiries about funds availability, and check verification requests by third parties.
• Assists customers with general Online and Mobile Banking related requests such as: help with enrolling, utilizing Bill Pay, accessing eStatements, making deposits and utilizing the features.
• Performs general maintenance of customer accounts such as address changes and check orders.
• Researches and resolves customer problems, acts as the customer liaison between other bank departments when necessary.
• Performs customer requested research, including printing statements and check copies.
• Performs other duties as assigned.

Benefits

• For an overview of our employee benefits please visit: Alpine Bank Careers Page

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED