Customer Concierge

Andersen Corporation • Des Plaines, IL

34d • $27 - $40 • Onsite

About The Position

Renewal by Andersen has an exciting opportunity for a Concierge Retail Service Representative to join our team in Chicago! Office locations are in Des Plaines, IL and Lockport, IL. As a Concierge RSR, you'll deliver Signature Service by serving as the single point of contact for homeowners throughout their project. You'll partner closely with Sales Representatives, Installation Project Managers, and leadership to provide personalized communication and ensure a seamless experience for every customer.

Requirements

• High school diploma or equivalent plus 1+ year of customer service experience
• Strong time communication and time management skills
• Strong competence in MS Office software; data entry skills
• High attention to detail
• Excellent interpersonal skills and the ability to organize simultaneous tasks
• Organized

Responsibilities

• Build a concrete relationship with the homeowner
• Create homeowner's job file
• Schedule homeowner's technical measure, installation date, and reminders
• Work with other teams to move homeowner's job through the process
• Work with sales team to resolve any paperwork issues, change orders, on-hold jobs, or jobs-in-process
• Identifies and implements ways to improve overall level of service.
• Conduct post-installation phone call and survey
• Resolve any post-installation situations
• Other duties as assigned by supervisor

Benefits

• 401 (k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED