MKE - Customer Concierge Representative

Renewal by Andersen • Waukesha, WI

1d • Onsite

About The Position

The Customer Concierge role will focus on providing excellent customer service to Renewal by Andersen homeowners while aiding them along their home improvement journey. They are the point of contact for homeowners regarding their window/door installation and will facilitate the project along.

Requirements

• 2+ years Customer Service experience
• Excellent interpersonal skills
• Data entry skills
• Strong competence in Microsoft Office
• High attention to detail
• Ability to organize simultaneous tasks

Responsibilities

• Assist current customers with issues related to their window replacement projects
• Work closely with the production team to ensure each customer has their project installed to their liking
• Schedule product installations
• Ensure customers have a positive experience buying their new windows and doors
• Build concrete relationships with homeowners
• Input project information to database
• Update customer files

Benefits

• Full medical, dental, life and disability insurance plans
• Company matched 401K
• Generous paid vacation and holidays
• Paid training
• Bonus program
• The newest technology such as laptops, smart phones and tablets that will help you reach your earning goals easier

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed