Customer Compliance - Bilingual Claims Specialist
Sunwing Vacations Group•Laval, QC
•Hybrid
About The Position
Under Sunwing Vacations, we are looking for a Bilingual Claims Specialist to join us in making vacation dreams come true. As the Bilingual Claims Specialist, you will be responsible for responding to and representing Sunwing Vacations Group's interest in small claims (and equivalent) court actions and assisting with larger files in concert with a Sunwing lawyer. The position will report to the Claims & Compliance Director, and will be located in Laval, Quebec.
Requirements
- A university or college degree in a related field.
- 3 - 5 years of work-related experience
Nice To Haves
- TICO certification
- knowledge of APPR, OPC requirements, seller-of-travel obligations, and the legal system
Responsibilities
- Respond to Court Actions in writing and in person where appropriate for the Sunwing Vacations Group.
- Liaise with various internal departments and third-party travel suppliers to research Court Actions in preparation to file responses with the Court.
- Attend court/tribunals/mediations as Sunwing Vacations Group's representative and advocate for Court Actions.
- Assist in-house lawyers and external lawyers with larger claims.
- Identify trends in Actions and communicate recommendations for changes/enhancements within the broader Sunwing Vacations Group.
- Keep up to date on all Sunwing Vacations Group guest-facing policies and procedures.
Benefits
- Hybrid Work Opportunities
- Great travel perks!
- Goodlife Corporate Discount
- Growth opportunities
- Free Parking
- Opportunity to give back through our social responsibility initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
