Customer Community Lead

Basis AI•New York, NY

1d•$125,000 - $200,000•Onsite

About The Position

Basis builds real agents that do real work in the real economy. Our agents operate for hours at a time, performing end-to-end work for some of the largest accounting firms in the world. Basis’s customer community program brings those voices together. You’ll create the forums, rituals, memorable customer moments, and feedback loops that help Basis customers learn from one another and shape the future of the product. You’ll own the full community motion: partner advisory board, customer councils, peer groups, structured feedback programs, customer advocates, user groups, roundtables, and creative customer experiences online and in person. You’ll partner closely with Deployed Intelligence, Product, Product Marketing, Events, Sales, and leadership to turn customer perspective into company insight. You’ll help surface customer stories, proof points, and advocate voices in collaborating with the team. As we scale, you’ll build the operating system that makes the customer community repeatable.

Requirements

0-1 mindset. Comfort building the customer community function, rituals, and processes from scratch.
Relationship instinct. Strong judgment for building trust with senior partners, champions, and day-to-day users.
Voice-of-customer rigor. Ability to turn customer conversations into clear themes, priorities, and recommendations.
Strategic execution. The ability to toggle seamlessly between community strategy and hands-on program execution.
Creative customer instinct. A strong sense for designing experiences, content, and moments that make customers feel connected to Basis and to each other.
3+ years in customer community, customer advocacy, customer success, customer marketing, product marketing, or a related B2B role.
Experience running customer-facing or executive-facing programs end-to-end, such as advisory boards, councils, user groups, or roundtables.
In person 5 days a week in our Flatiron office, with occasional travel for customer meetings and industry events.

Nice To Haves

Advisory board expertise: Experience building customer advisory boards, executive councils, ambassador programs, or peer communities.
Accounting industry fluency: Familiarity with the accounting profession, CPA firms, partners, practice leaders, and customer champions.
Product feedback experience: Experience partnering with Product or Product Marketing on roadmap input, beta programs, research, or launch feedback.

Responsibilities

Create the forums, rituals, memorable customer moments, and feedback loops that help Basis customers learn from one another and shape the future of the product.
Own the full community motion: partner advisory board, customer councils, peer groups, structured feedback programs, customer advocates, user groups, roundtables, and creative customer experiences online and in person.
Partner closely with Deployed Intelligence, Product, Product Marketing, Events, Sales, and leadership to turn customer perspective into company insight.
Help surface customer stories, proof points, and advocate voices in collaborating with the team.
Build the operating system that makes the customer community repeatable as the company scales.