Customer Communications Specialist

Alliance HCM•The Woodlands, TX

1d•Onsite

About The Position

In a time that prioritizes automation and optimization, companies that can offer a personal, human touch stand apart. Our team at Alliance HCM is hiring a full-time Customer Communication Specialist to join us in The Woodlands, TX and help maintain the high standards of customer service we're known for. You'll be the one who greets customers, prospects, and partners when they contact our office and sets the tone for their experience with our company. As calls and emails come in, you'll assess each inquiry and route calls/messages to the correct team, department, or individual. Working in Salesforce, you'll update customer account information, log the correct information for new clients, and maintain organized records. You'll also search through account histories when appropriate to help with routing decisions and respond to basic requests. You'll strive to quickly answer calls, triage incoming emails, and escalate issues accordingly to support prompt, high-quality customer service and support!

Requirements

2+ years of customer-facing, administrative, or communications experience

Nice To Haves

Experience in a SaaS or technology-focused company

Responsibilities

Greet customers, prospects, and partners when they contact the office.
Assess inquiries and route calls/messages to the correct team, department, or individual.
Update customer account information in Salesforce.
Log correct information for new clients.
Maintain organized records in Salesforce.
Search through account histories to aid in routing decisions.
Respond to basic customer requests.
Quickly answer calls.
Triage incoming emails.
Escalate issues accordingly to support prompt, high-quality customer service and support.