Customer Co-Innovation Lead - AI & Autonomy

Rockwell Automation•Mayfield Heights, OH

8d•Hybrid

About The Position

We are looking for a versatile Customer Co-Innovation Lead to join our AI & Autonomy Commercial Enablement Team. This is an individual contributor role reporting to the Customer Co-Innovation Manager. You will work across sales, R&D, services, and customer stakeholders to shape and manage a focused set of strategic customer engagements and help turn innovation into a commercial engine for Rockwell Automation. You will support executive customer engagements, showcase emerging AI and autonomy technologies, and help move selected opportunities from early interest to structured execution. They will also oversee progress against R&D deliverables, manage stakeholder alignment and escalation paths, and turn engagement insights into customer proof points, external event content, Automation Fair showcases, and sales enablement.

Requirements

Bachelor's Degree.
Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Ability to travel, including internationally, up to 25% of time.

Nice To Haves

Typically requires 8+ years in strategic programs, customer engagement, or cross-functional roles – with a track record of operating both strategically and in the details.
Degree in Engineering, Computer Science, Business, or related field.
Experience managing strategic customer accounts, innovation programs, or complex customer initiatives, including tracking deliverables, decision points, and identifying risks.
Experience supporting executive customer meetings, top-to-top engagements, workshops, or strategic account planning.
Experience tracking customer engagements, pipeline, opportunities, or business impact in Salesforce or another CRM.
Working knowledge of AI, data, digital transformation, industrial automation, enterprise software, or emerging technologies.
Experience turning customer outcomes into case studies, proof points, sales enablement, event content, or customer-facing narratives.
Experience in industrial automation, manufacturing, enterprise software, AI, or other technology-driven environments.

Responsibilities

Customer Engagement: Manage a focused portfolio of strategic customer co-innovation accounts. Support top-to-top meetings, executive briefings, and customer workshops focused on AI, autonomy, and emerging technologies. Present Rockwell's co-innovation model and help customers understand how to move from interest to structured engagement. Partner with account teams to define customer goals, commercial relevance, and next steps.
Co-Innovation Governance & Execution: Define and operationalize a scalable co-innovation framework, including governance cadence across sales, R&D, and services stakeholders. Track progress, milestones, and outcomes across the co-innovation portfolio; connect engagements to pipeline and revenue impact. Facilitate regular updates, decision points, and escalation paths – maintaining commercial alignment and keeping projects properly scoped against agreed objectives.
Commercial Impact and Insight Capture: Connect co-innovation activity to pipeline, revenue potential, customer proof points, and repeatable use cases. Capture insights from customer engagements and share structured feedback with product, R&D, and commercial teams. Identify patterns across accounts that can inform future offerings, messaging, or productization opportunities.
External Storytelling and Sales Enablement: Turn co-innovation outcomes into content for external events, including Automation Fair and customer showcases. Partner with marketing, enablement, and commercial teams to package successful engagements into field-ready examples.
Embody Our Culture & Values: Bring a growth mindset, a bias toward inclusion, and a commitment to integrity and accountability to every program and every team you touch.