Customer Cleaning Inspector - Commercial Cleaning Quality Control

Stratus Clean Pacific Northwest•Bellevue, WA

7d•$20 - $25•Remote

About The Position

We are looking for a highly dependable, detail-oriented Customer Cleaning Inspector to help ensure our commercial cleaning services consistently meet our company’s quality standards. This is a quality-control position — not a cleaning position. Your primary responsibility is to visit assigned commercial client locations after cleaning services have been completed, carefully inspect the quality of the work, document your findings, and submit accurate inspection reports. We are looking for someone who naturally notices the details other people miss. You should be able to recognize both excellent cleaning and areas that have been overlooked while remaining fair, consistent, and objective when evaluating cleaning teams. Your job is simple: Inspect. Document. Report. You will not be responsible for cleaning, supervising cleaners, scheduling employees, selling services, or resolving customer complaints.

Requirements

Valid driver’s license
Reliable personal transportation
Ability to travel between assigned customer locations
Smartphone capable of taking clear photographs and completing digital reports
Strong attention to detail
Dependable attendance and punctuality
Ability to work independently with limited supervision
Ability to follow written inspection procedures and checklists
Good written and verbal communication skills
Ability to organize assignments and meet deadlines
Professional appearance and demeanor
Ability to maintain customer confidentiality
Extremely detail-oriented
Highly dependable and punctual
Honest and objective
Organized
Self-motivated
Comfortable working independently
Consistent when applying standards
Professional around customers
Comfortable using a smartphone and technology
Able to communicate clearly in writing
Able to manage multiple inspection locations and deadlines
Comfortable identifying deficiencies without being overly critical
Able to follow established procedures instead of relying on personal opinions

Nice To Haves

Experience in commercial cleaning/janitorial services
Experience in quality assurance or quality control
Experience in property inspections
Experience in hotel housekeeping inspection
Experience in property management
Experience in facility management
Experience in building services
Experience in field inspection
Experience in operations auditing

Responsibilities

Travel to assigned commercial client locations to perform quality inspections.
Inspect completed cleaning services according to the client’s scope of work and company quality standards.
Follow established inspection checklists without skipping required areas.
Identify commonly missed cleaning areas and legitimate quality deficiencies.
Take clear photographs when documentation is needed.
Write specific notes describing deficiencies or observations.
Complete and submit inspection reports promptly.
Rate cleaning performance according to established company standards.
Recognize excellent cleaning performance as well as deficiencies.
Identify recurring quality problems or patterns.
Communicate inspection findings clearly to the appropriate company representative.
Maintain accurate inspection records.
Interact professionally and respectfully with customers when necessary.
Protect customer privacy, property, and confidential information.
Complete assigned inspections on time and communicate promptly if an issue prevents completion.