Project Manager

PCI Pal • ,

48d • Remote

About The Position

As a Customer Change Project Manager, you will own the delivery of customer-driven changes across PCI Pal's customer base. Working closely with customers and cross-functional teams, you will ensure enhancements and service modifications are delivered on time and with minimal disruption. This is a highly visible role that combines project leadership, stakeholder management, and technical coordination to help customers maximize the value of their PCI Pal solutions.

Requirements

• Proven experience managing projects in fast-paced environments
• Strong communication skills—clear, authentic, and confident
• Ability to perform under pressure and deliver high-quality outcomes
• Passion for project management, ideally with PMP or similar certification (or interest in pursuing one)
• Familiarity with telephony technologies (e.g., cloud contact centers, carriers)
• Willingness to learn PCI Pal’s technical platforms (training provided)

Nice To Haves

• Experience with SaaS, telecom software, or compliance solutions
• Understanding of PCI compliance and standards like ISO 27001 (training provided)

Responsibilities

• Managing customer change orders from request through successful delivery
• Defining scope, timelines, and delivery plans for customer enhancements, integrations, and service modifications
• Coordinating cross-functional teams to ensure changes are delivered on time and within scope
• Tracking progress and reporting status through Salesforce, Jira, and other delivery tools
• Acting as the primary customer contact throughout the change lifecycle
• Facilitating customer and internal stakeholder meetings to drive decisions and remove blockers
• Managing risks, dependencies, and expectations across multiple concurrent change requests
• Ensuring all change requirements, technical considerations, and delivery activities are clearly documented
• Supporting process improvements to enhance the efficiency and quality of change delivery

Benefits

• 25 days PTO
• Medical, dental and optical insurance cover
• An exciting and flexible working environment surrounded by friendly and committed co-workers
• “Work from anywhere” 2 weeks per year policy
• Reward, benefits and wellbeing hub (offering support, discounts, cashback and savings)
• Training and development opportunities
• Ad-hoc team events, incentives and competitions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed