Customer Centric Engineer

Salesforce•San Francisco, CA

1d•$117,200 - $194,200•Hybrid

About The Position

The Customer Centric Engineering team keeps reliability and trust at the center of everything Salesforce builds. As a Customer Centric Engineer, you work on a broad set of challenging customer issues across the Salesforce Core CRM Platform, using a wide range of technologies to troubleshoot and resolve them. You partner closely with Salesforce customer support engineers to troubleshoot customer implementations of the Salesforce Lightning UI, working in JavaScript on the browser and Java on the server.

Requirements

4+ years of proven, related technical experience with at least 2 years of experience of professional Java development experience
Developer-level technical skills along with a strong desire to interact with customers, support teams and management on high-profile issues critical to the long-term success of the company
Unparalleled debugging, troubleshooting and problem-solving skills
Learn quickly and be productive in a highly collaborative, lightning-fast environment
Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge and comfort interacting with all levels of management
Ability to take complex problems and break them down into smaller tasks
In-depth, hands-on experience with Linux, networking, server, and cloud architectures.
Deep understanding of fundamental network technologies like DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP.
Knowledge about cloud security and best practices.
Must have a background in Java and Javascript
Very good understanding of RDBMS.
Experience with a known IDE: Eclipse or IntelliJ or VSCode
A related technical degree required.

Nice To Haves

Experience with log parsing and analysis in Splunk, including building reports and dashboards
Experience working with Amazon Web Services
Worked with Lightning Web Components, Lightning Locker, or Lightning Data Service
Understand W3C standards and have experience resolving cross-browser and platform compatibility issues, along with troubleshooting SOAP and REST based APIs

Responsibilities

Use your Java, JavaScript, database, Web API, and UI skills to solve critical customer escalations, finding root causes and proposing fixes and test cases
Provide timely, clear information to customer facing teams and mentor internal support teams on technical issues and best practices
Champion supportability and debuggability initiatives, build new debugging tools, and partner with engineers on the design and continuous improvement of infrastructure services like logging, monitoring, and alerting
Analyze how customers use the platform, help drive continuous improvement of the offering, and share metrics, trends, and success stories with engineering teams