Customer Center Specialist

PACCAR•Lewisville, TX

4d•$62,000 - $85,030

About The Position

As a PACCAR Parts Customer Center Specialist, you will deliver excellent service to our customers by identifying and deploying the best resource for their specific needs. You will arrange emergency roadside service through our network of service providers, driving business to our world-class dealers and products. This key role is a great way to learn about PACCAR Parts from the front lines and gain useful insights. You will support essential drivers every day, making a positive impact on their business, our business, and the well-being of the greater supply chain.

Requirements

Excellent communication skills
Exceptional customer service skills with proven ability to deal rationally with customers in difficult situations
Reasonable mechanical aptitude (specific truck knowledge desirable but not required)
Strong PC capabilities
Good organizational skills with ability to effectively prioritize
Self-starter who is effective working under limited supervision
Ability to work a flexible shift including nights, weekends, and/or holidays

Nice To Haves

Bachelor's degree or actively pursuing, preferred
Bilingual (Spanish, French or Punjabi) a plus but not required
Experience with SalesForce or other CRM experience desired.

Responsibilities

Determine and deploy the appropriate service resource.
Monitor job progress and provide timely updates to our customers.
Document details of each activity associated with each incident.
Communicate effectively with various team members simultaneously to ensure that the appropriate actions are being pursued on behalf of the customer.
Establish and assure method of payment.
Provide feedback (direct contact or written report) to dealers, customers, and appropriate PACCAR entities per procedure.
Provide non-emergency service scheduling for trucks and other support for contract maintenance customers.

Benefits

401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short- and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift