Customer Care Team Member
CARRIS REELS INC•Rutland, VT
•$19 - $22•Onsite
About The Position
Carris Reels has an immediate opening for a Customer Service Representative in our West Rutland, VT office. This position supports existing customers with information and solutions regarding products, pricing, availability, and delivery schedules. The CSR will process orders, confirm shipments, and provide frequent written and verbal communication to internal and external customers. Additional responsibilities include file maintenance, invoicing, assisting scheduling and communications with our production team.
Requirements
- A minimum of two years customer service/inside sales experience preferred.
- Initiative, accuracy and attention to detail.
- Effective customer service skills, professional communication skills, and time management skills with an ability to manage multiple priorities.
- Solid computer skills and proficiency in MS Office, including Excel is required.
Responsibilities
- Write and maintain product specifications and prepare price quotations for new/existing customers.
- Process customer orders and answer inquiries on products, services, pricing, and order status.
- Research and rectify customer issues or order discrepancies and generate customer quality assurance reports.
- Coordinate with production operations and assist scheduling for timely order fulfillment and delivery.
- Organize and execute internal and external communications.
- Crosstrain, and support product shipping and invoicing.
- Other duties as assigned
Benefits
- A Lucrative Employee Stock Ownership Plan
- Annual Profit Sharing
- Medical, Dental, Vision, 401k
- Weekly payroll
- Discounted company branded employee gear and other perks
- Regular, year-round schedules
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
