Customer Care Team Member

ENTEK INTERNATIONAL LLC • Lebanon, OR

1d • Onsite

About The Position

ENTEK is seeking applications for a Customer Care Team Member role to join us on-site at our Lebanon, Oregon location. As a Customer Care Team Member, you will manage customer orders from start to finish, including tracking, and serve as a liaison between ENTEK and customers to resolve issues and update orders based on customer requests. You will be expected to manage interactions with internal and external customers in a professional and positive manner, ensuring they receive the highest quality of service. You will have the opportunity to manage both domestic and international shipping, including working with freight forwarders and coordinating over-the-road, inter-modal, and multi-modal shipments. Through collaboration with internal teams, you will help keep track of inventory, coordinate logistics, and ensure timely fulfillment of orders. When scheduling outbound shipments, you will work with internal and external teams and third-party logistics providers to ensure timely deliveries. Raw material management includes weekly physical inventory counts, vendor managed inventory for restocking, bulk raw material POs, purchasing and receiving, being at the rail to verify material, and interacting with 12+ suppliers. As part of this work, you will need to stay up to date with domestic and international shipping regulations, including understanding Incoterms and analyzing freight charges. We will look to you to be proactive and suggest ways to improve operations, efficiency, cost savings, and customer service as appropriate. In this high visibility role, you will have the opportunity to be a part of the success and continuing growth of ENTEK.

Requirements

• Associate’s degree and five (5) years of experience in customer service, or equivalent years of education and experience.
• Five (5) years of experience in inventory planning and coordination.
• Ability to read, analyze, and interpret most documents.
• Ability to comprehend and apply principles of advanced algebra and trigonometry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions to then develop reasonable solutions.
• Advanced computer skills, including designing, building and navigating spreadsheets.
• Strong interpersonal, verbal, and written English communications skills including the ability to understand and follow written and verbal instructions.
• Ability to collaborate effectively with other departments such as sales, accounting, billing and shipping.
• Experience with solving practical problems.
• Satisfactory results from a pre-employment drug screen.

Nice To Haves

• Experience working with a steamship line, rail or aviation.
• International shipping experience.
• Previous experience in manufacturing.
• Strong understanding of customer service quality as well as an innate understanding of customer service recovery methods and procedures.
• Solid organizational and time management skills, with the ability to multitask in a fast-paced manufacturing environment.

Responsibilities

• Manage customer orders from start to finish, including tracking.
• Serve as a liaison between ENTEK and customers to resolve issues and update orders based on customer requests.
• Manage interactions with internal and external customers in a professional and positive manner.
• Manage domestic and international shipping, including working with freight forwarders and coordinating over-the-road, inter-modal, and multi-modal shipments.
• Collaborate with internal teams to keep track of inventory, coordinate logistics, and ensure timely fulfillment of orders.
• Schedule outbound shipments, working with internal and external teams and third-party logistics providers to ensure timely deliveries.
• Perform raw material management, including weekly physical inventory counts, vendor managed inventory for restocking, bulk raw material POs, purchasing and receiving, verifying material at the rail, and interacting with suppliers.
• Stay up to date with domestic and international shipping regulations, including understanding Incoterms and analyzing freight charges.
• Proactively suggest ways to improve operations, efficiency, cost savings, and customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree