Customer Care Support
About The Position
We’re looking for a Customer Care Support team member who is friendly, organized, dependable, and genuinely enjoys helping people. This is more than answering phones—you’ll play an important role in supporting our Customer Care team and helping keep communication and requests organized. In this role, you’ll work closely with our Customer Care Coordinator to help keep customer communication organized and make sure requests are handled smoothly. You’ll communicate with customers by phone, text, and email, answer general questions, help direct requests to the right department, and help ensure customers receive timely and professional responses. You’ll also support the team behind the scenes by keeping information accurate, assisting with customer follow-ups, sharing important updates with other departments, and helping us celebrate great customer experiences. If you’re someone who takes pride in providing great service, stays calm when things get busy, and likes being part of a team that has each other’s backs, we want to meet you!
Requirements
- Previous customer experience required; customer service, hospitality, or administrative experience preferred.
- Excellent verbal and written communication skills.
- Strong organization and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Comfortable communicating with customers by phone, text, and email.
- Proficiency in Google Workspace (Docs, Sheets, Forms).
- Strong computer skills and willingness to learn new systems.
- High school diploma or equivalent.
- Authorization to work in the U.S.
Nice To Haves
- Friendly and Professional: You make customers and teammates feel comfortable and respected.
- A Great Communicator: You communicate clearly and professionally by phone, text, email, and in person.
- Organized: You can keep track of multiple conversations, requests, and priorities.
- Patient: You stay calm and helpful when customers have questions or are frustrated.
- Detail-Oriented: You care about accuracy and follow through on the little things.
- Reliable: Your team can count on you to show up, follow through, and get the job done.
- Tech Comfortable: You’re comfortable learning new computer systems, communication platforms, and other technology.
- A Team Player: You’re willing to jump in, help others, and contribute to a positive team environment.
Responsibilities
- Review data entry and customer information to make sure everything is accurate and up to date.
- Answer incoming calls and respond to customer texts and emails with friendly, professional service.
- Answer general questions, understand customer needs, and connect them with the right team or department.
- Follow up on customer requests and help ensure nothing falls through the cracks.
- Share important customer updates with the appropriate departments and jump in where help is needed.
- Post customer reviews and keep the Production Team updated on our review contest.
- Assist with general Customer Care tasks and help create a positive experience for both our customers and our team.
Benefits
- Up to 80 hours of vacation accrued per year
- 40 hours of paid sick time per year
- Medical insurance with the company contributing 50% of the base plan premium
- Dental, vision, life insurance, HSA, FSA, and additional benefits through our ADP cafeteria plan
- Stocked pantry and fridge
- Regular company breakfasts and lunches—including BBQs at the shop!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
