Customer Care Support Specialist - Billing

Innovative Systems • Mitchell, SD

1d

About The Position

Innovative Systems is currently seeking applicants for a Support Specialist to join our talented billing Customer Care team. In this role, you will be provide exceptional service to our Billing clients.

Requirements

• Excellent verbal and written communication skills
• Problem-solving skills
• Ability to handle multiple items simultaneously
• Attention to detail
• Must be able to work independently as well as in a team environment.
• Self-motivated, self-driven, and open to change.
• Must be self-motivated, adaptable to change, and proactive in problem-solving.

Nice To Haves

• Telecommunications degree and/or software support experience.
• Prior telecommunications experience with either Usage/CABS software, wireless knowledge or meter utilities experience is a plus.
• Telecommunications industry experience.
• Bachelor's degree in business, computer science, or information technology.

Responsibilities

• Utilize the software ticketing system to efficiently manage and address daily client interactions.
• Conduct formalized training sessions to educate end users on effectively navigating the eLation Billing software.
• Contribute to and navigate the shared knowledge base to provide valuable resources for clients and coworkers.
• Identify and recreate software deficiencies to effectively test and report software bugs.
• Organize and deliver software-related presentations at our annual customer conference.

Benefits

• Competitive wages
• Generous Paid time off
• 10 paid holidays
• 401(k) matching
• Company paid family Blue Cross Blue Shield health insurance plan
• Company contributions to an HSA plan
• Company paid employee Dental Insurance
• Company paid employee Vision Insurance
• Company paid Life Insurance
• Company paid Short- & Long-Term Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level