Customer Care Supervisor

Lineage Logistics • Riverside, CA

18d

About The Position

Direct a team of employees in the office department. Manage general office and customer service activities, to include finalizing contracts and onboarding new customers. KEY DUTIES AND RESPONSIBILITIES Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness Resolve day-to-day customer service problems including data entry errors, customer complaints, and questions May work with Operations Manager to ensure information flow with the warehouse is efficient; to include on-time turn for trucks, accurate receipt, and shipment of goods May handle record management/retention for bill of ladings, proof of deliveries, invoices, and accounting credits Enhance office productivity through proficient use of resources and tools ADDITIONAL DUTIES AND RESPONSIBILITIES

Requirements

• Excellent interpersonal and communication skills with the ability to interact with all levels of the organization
• Proficient computer skills, including Microsoft Office Suite
• Ability to read, analyze, and interpret company policies, procedures, and agreements
• Excellent organizational skills, including the ability to multi-task and prioritize workload
• Strong conflict management skills, including those involving sensitive and complex matters
• Ability to work a flexible work schedule and shift, including weekends if needed

Responsibilities

• Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness
• Resolve day-to-day customer service problems including data entry errors, customer complaints, and questions
• May work with Operations Manager to ensure information flow with the warehouse is efficient; to include on-time turn for trucks, accurate receipt, and shipment of goods
• May handle record management/retention for bill of ladings, proof of deliveries, invoices, and accounting credits
• Enhance office productivity through proficient use of resources and tools

Benefits

• Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed