Customer Care Supervisor

Hilton Grand Vacations • Orlando, FL

1d

About The Position

This position will be responsible for supervising all aspects of the Customer Care Department to include coaching, training, monitoring answer %, and implementing the policies and guidelines of the department. The Supervisor will manage the Customer Care Team to increase efficiency within the department and ensure outstanding service for all of our customers. We are looking for a leader who has a consistent record of building and motivating strong teams, while being able to be proactive in developing new strategies to increase performance. The Supervisor will need to be a team player that is well-versed in leading employees.

Requirements

• Consistent record of building and motivating strong teams
• Proactive in developing new strategies to increase performance
• Team player
• Well-versed in leading employees

Responsibilities

• Supervising all aspects of the Customer Care Department
• Coaching
• Training
• Monitoring answer %
• Implementing the policies and guidelines of the department
• Managing the Customer Care Team to increase efficiency
• Ensuring outstanding service for all customers
• Building and motivating strong teams
• Developing new strategies to increase performance
• Leading employees

Benefits

• Excellent health care options (medical, dental, and vision that encourage preventative care)
• Paid Time Off (PTO) that allows for rest, relaxation or recuperation
• Automatic enrollment in the HGV Retirement Savings Plan
• Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate
• 50% off at participating hotel-operated restaurants

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed