Customer Care Supervisor
Lineage Logistics•Town of Conklin, NY
•$62,353 - $92,900
About The Position
The Customer Care Supervisor supervises general office and customer service activities that are critical to the daily results of the warehouse operation. The role oversees direct reports and serves as a key contact for customer billing and claims, working with Operations to resolve issues, meet turnaround goals, and improve service. The position offers a path to greater responsibilities and promotions within Lineage.
Requirements
- At least 3 years of customer service experience in a warehousing and/or distribution environment.
- Excellent verbal and written communication skills, including the ability to interact with internal and external customers.
- Excellent problem-solving skills and attention to detail.
- Proficient computer skills, including Microsoft Office Suite.
- Ability to lift a minimum of 20 lbs./9 kgs.; required weight may be higher depending on the facility.
- Ability to work a flexible work schedule and shift, including weekends if needed.
Responsibilities
- Supervise, train, provide performance feedback to, and assign duties to direct reports to support productivity, efficiency, and effectiveness.
- Serve as the point of contact for billing and customer claims.
- Handle escalated customer issues and validate claims.
- Coordinate with Operations to meet on-time turnaround goals.
- Partner with Operations to prepare regular reports of customer activity.
- Conduct root cause assessments to proactively improve customer service month over month.
Benefits
- Medical insurance
- Dental insurance
- Basic life insurance
- Disability insurance
- 401(k) retirement plan
- Paid time off
- Annual bonus eligibility
- A minimum of 7 holidays throughout the calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
