Jewelry Television - Customer Care Supervisor In Training
About The Position
This is a position of development for candidates to grow into future supervisors in the Customer Care Department. This is a full time position with a 6-month training program. Trainees will have in-depth training and experience in the areas of sales, customer experience, live chat, sales retention, workforce management, employee engagement, coaching and counseling, conflict resolution, performance management, and other responsibilities necessary to manage the day to day operations of the customer facing end of Jewelry Television ® (JTV). In each rotation trainees will experience the inner workings of critical components of the business. In addition to class room and hands-on training, special projects may be assigned.
Requirements
- College degree and/or 2 plus years of Customer Service experience preferred
- Excellent customer service skills
- Stable work history or proven track record of academic accomplishment
- Demonstrated competencies in sales, service, leadership ability
- Computer literate
- Ability to adapt and react in a fast-paced environment
- Ability to communicate effectively written and verbal
Responsibilities
- Process inbound Sales and Service Calls
- Identify opportunities and suggest process improvements regarding world class service
- Understanding of Live Chat platform capabilities
- Resolve escalated sales/service calls
- Manage representative calls and questions
- Identify coaching opportunities via Quality Assurance process
- Conduct informal coaching, and participate in formal coaching conversations
- Work with CC leadership team to enhance employee engagement
- Identify staffing gaps and opportunities
- Support WFM (Workforce Management) by watching and reacting to live show demands
- Support direct Supervisor in the day to day management of the team focusing on a great customer experience
- Uphold all department standards and procedures
- Professionalism is a must, trainees will conduct themselves professionally at all times
Benefits
- medical, dental and vision coverage available
- Weekly pay period
- 401(k)
- Generous personal/vacation accrual policy
- Exceptional employee discount on JTV product
- 24-hour private Fitness Center for all JTV employees and their immediate family
- Our employee park features a Walking Trail, Frisbee Golf, Volleyball and MORE!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
