Remote Customer Care Specialist
About The Position
AO Globe Life is hiring a fully remote Customer Care Specialist to help individuals and families understand personalized supplemental benefit options and complete the enrollment process. The role focuses on professional, client-centered interactions, building long-term relationships, and maintaining accurate digital records and follow-up communications. Client meetings take place virtually over Zoom, and the opportunity includes inbound client interest, structured mentorship, training, and team development. This is a 100% remote independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven, not hourly or salaried. Candidates must obtain the appropriate state Life & Health Insurance License before performing licensed insurance activities and complete applicable pre-licensing coursework, examinations, and state requirements at their own expense. Training, mentorship, licensing guidance, and ongoing professional development are provided. No prior insurance experience is required. Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed during hiring and onboarding.
Requirements
- Strong communication and interpersonal skills.
- A self-starter mindset and strong organizational skills.
- Reliable high-speed internet, a computer or laptop, and a webcam.
- Confidence in virtual meetings and familiarity with digital tools.
- Willingness and ability to obtain the required state Life & Health Insurance License, if applicable, and complete applicable pre-licensing coursework, examinations, and state requirements at the candidate’s expense.
- Legally eligible to work in the United States and at least 18 years of age.
- Provide a professional remote workspace.
- Self-motivation, coachability, and comfort working independently.
- Customer service or consultative experience is helpful but not required.
- No prior insurance experience is required.
Nice To Haves
- Recent or soon-to-be graduate in business, marketing, or communications.
- Customer service or consultative background.
Responsibilities
- Guide individuals and families through personalized supplemental benefit options.
- Support clients through the enrollment process from start to finish.
- Prioritize high-quality, client-focused interactions and build long-term client relationships.
- Participate in continued mentorship and team development.
- Maintain organized and accurate digital records and follow-up communications.
- Meet with clients virtually over Zoom to discuss their needs.
- Complete required training and participate in virtual meetings.
Benefits
- Full training and licensing guidance provided.
- Opportunities for renewal-based income growth.
- Weekly performance-based pay.
- Equity opportunity (3%) for qualifying team members.
- Monthly and quarterly performance bonuses.
- Inbound leads only; no cold calling.
- Flexible hours.
- Mentorship and ongoing professional development.
- Potential path toward leadership roles.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
