Customer Care Specialist

Serenity Mental Health Centers•Queen Creek, AZ

5h•Onsite

About The Position

At Serenity, we believe purposeful work comes from helping people move forward. Our team is dedicated to creating supportive experiences that help individuals feel encouraged, confident, and cared for throughout their journey. We’re currently hiring Customer Care Specialists to guide individuals through a structured service program designed to support personal progress and well-being. If you enjoy connecting with people and creating positive experiences, this could be a great next step in your career. No specialized experience required. We provide comprehensive paid training and certification, so you feel confident in your role. As a Customer Care Specialist, you’ll be the friendly, reliable presence that individuals interact with throughout their program experience. You’ll help create a welcoming environment, guide people through scheduled sessions, and ensure everything runs smoothly. Your role focuses on building trust, providing encouragement, and creating a positive experience from start to finish.

Requirements

2+ years of full-time professional experience (any industry)
Strong verbal and written communication skills
Reliable, hard working, and open to feedback
Background check and drug screening required

Nice To Haves

Customer service background
Hospitality background
Retail background
Education background
Coaching or mentoring roles background
Any people-focused profession background

Responsibilities

Provide one-on-one support during scheduled service sessions
Operate specialized program equipment and tools (training provided)
Encourage participants using simple tools like journaling, goal setting, and reflection
Keep accurate records of session progress and communicate updates with team members
Create a welcoming, calm environment for every individual you work with