Customer Care Specialist - Service Business Development
Ross Downing GMC Cadillac•Hammond, LA
•Onsite
About The Position
Ross Downing is seeking a dependable representative for our Business Development call center. This person will be the liaison between our company and its current/ potential customers. This role will highlight the continuation of customer satisfaction throughout our dealership.
Requirements
- Must be able to pass a background check.
Nice To Haves
- Microsoft office proficient.
- Ability to type 60 words per minute.
- Ability to maintain professionalism through phone contact.
- Customer Service background.
- Strong communication skills.
Responsibilities
- Answer customer care phone calls, emails, and internet inquiries.
- Make outbound calls to create new business or maintain loyal business.
- Set at minimum 20 appointments per day.
- Keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken.
- Build customer relationships and advise customers on services.
- Direct calls to appropriate individuals and departments.
- Enter data through multiple software programs including AutoMate, Vin Solutions, GM Global, Microsoft Teams, and warranty companies.
- Meet daily and monthly goals.
- Learn, reference, and apply product knowledge information to assist customers.
- Strategically assist in curating a schedule for Service Advisors.
- Assist in obtaining and assigning loaner vehicles to customers for all Ross Downing Automotive facilities.
- Complete multiple retention lists to maintain customer relationships.
- Update customer records as needed.
- Provide excellent customer experience.
Benefits
- Bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
