Customer Care Specialist

Hellers Gas INC•Berwick, PA

6h•Onsite

About The Position

The customer care specialist position is responsible for acting as a link between customers and branch personnel, assisting customers with sales, payments, account and billing questions, complaints, error resolution, and other such inquiries. The candidate must possess considerable skills in communication, organization, problem solving, critical thinking and sound judgment. This is a full-time position and regular work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. and Saturday, 8:00 a.m. to 12:00 p.m. with the ability to work outside of or in addition to those hours as needed. Travel expectation is approximately 5%. This job operates in a professional office environment and requires the use of standard office equipment such as computers, phones and photocopiers/scanners.

Requirements

Relevant experience preferred
Familiarity with Microsoft Office products
Communication skills
Organizational skills
Team oriented

Nice To Haves

Problem solving skills
Critical thinking skills
Sound judgment

Responsibilities

Manages branch-level customer communication
Assists customers with sales of products or services
Processing payments
Updating account information
Answering billing, account or service questions
Resolving complaints and issues
Acting as a liaison between customers and other branch/corporate representatives
Processes account transfers and location changes
Advises customers on current promotions
General office administrative duties
Assists other branch personnel as considered necessary
Acts as a representative of the company with a sound knowledge of policy and procedure