Customer Care Specialist
ManhattanLife Insurance & Annuity Company•De Pere, WI
•Hybrid
About The Position
ManhattanLife Insurance and Annuity Company is seeking excellent customer service professionals to respond to customer inquiries. The company has approximately 1 million customers nationwide and is experiencing growth. This role involves answering busy phone lines and providing high-quality service to customers. The position can be performed on-site at the Green Bay, WI location or remotely within the Green Bay/Appleton area.
Requirements
- High School Graduate or equivalent (GED); Associate’s Degree preferred.
- Excellent verbal and written communication and interpersonal skills along with active listening.
- Proficient technical skills using various programs and applications such as, Microsoft Office Suite, Microsoft Teams, Webex Teams, Microsoft SharePoint, etc.
- Ability to research and analyze data.
- Ability to multi-task, set priorities, and manage time effectively.
- Maintain a professional attitude in challenging situations.
- Meet personal/team qualitative and quantitative metrics.
Nice To Haves
- 1+ years of health insurance and/or life insurance related customer care experience preferred.
Responsibilities
- Manage inbound calls in a timely manner while providing high quality service.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
Benefits
- Immediate coverage under our health, dental and vision plans.
- Flexible schedules, including shortened hours on Fridays.
- Free parking.
- Company-wide events.
- Professional development.
- Company-wide wellness program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
