Customer Care Specialist - Globe Life AIL

Globe Life AIL•Cary, NC

1d•Hybrid

About The Position

Globe Life AIL is actively seeking full-time Customer Care Specialists with soft sales experience to join their growing team due to increased demand for their services. This entry-level position is ideal for strong communicators passionate about helping others and thriving in fast-paced, team-driven environments. Whether working from the local office or remotely, the specialist will play a key role in supporting clients and guiding them through the process of protecting their families. The role is suited for individuals who are advocates for the customer experience, creative problem solvers, clear communicators, patient helpers, organized multitaskers, and team players.

Requirements

Excellent written and verbal communication skills.
Commitment to working hard to grow.
A customer-first mindset with a strong desire to assist others.
Comfort with live chat, email communication, and CRM platforms.
Ability to learn quickly, stay organized, and handle multiple priorities.
A positive attitude and a growth mindset – we value coachability over perfection!

Nice To Haves

Soft sales experience
Previous customer service experience

Responsibilities

Serve as the first point of contact for customer support (primarily via email, phone, and live chat).
Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
Update and maintain accurate support documentation and FAQs.
Collect and route customer feedback for internal improvement.
Demonstrate perseverance and empathy in resolving client concerns.
Learn continuously and share your knowledge with teammates.