Customer Care Specialist

City of Temple • Temple, TX

8d

About The Position

Responsible for performing routine accounts receivable transactions and general office duties. Performs financial related work and analysis as required. Provides accurate information and professional assistance to customers. Research, documents, and resolves customer account issues and concerns. Analyzes customer accounts and reports.

Requirements

• High School diploma or equivalent
• Two (2) years of experience in professional office environment providing customer service
• Ability to successfully pass a typing test

Nice To Haves

• Experience in utility billing customer service in municipal government environment
• Experience in banking

Responsibilities

• Establishes, maintains, and closes utility accounts to include processing account changes and creating work orders
• Receives cash, checks, and credit card payments
• Posts utility payments, deposits, and other accounts receivables
• Balances all monies and payments received daily
• Assists customers, internal and external, with general questions and account inquiries, via email, in person and on the phone
• Assists other Customer Care Specialists as needed
• Assists with special projects, reports, or assignments when required to ensure customer accounts are maintained and billed accurately
• Follows policy, procedures, and safety guidelines
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees