Customer Care Specialist

Mane USA•Wayne, NJ

2d•$30 - $34•Onsite

About The Position

MANE is a 5th generation French family-owned business known for innovation and progress in the world of Flavor and Fragrance. As sensation enthusiasts, we strive to provide exceptional moments in people’s daily lives through the timeless flavors and fragrances we create. With our passion, creativity, and innovation, “We capture what moves”. We have a long-term contract position available for an experienced Customer Care Specialist to join our amazing team at our Wayne, NJ manufacturing facility. This role is responsible for processing sales orders from receipt through to shipment for assigned customers and act as liaison between the customer, operations and sales team to ensure customers’ needs are met in the most efficient and cost-effective way.

Requirements

HS Diploma
Three to Five years’ experience in Sales Administration, Customer Relations, or Customer Service.
Experience and working Knowledge of SAP
Advanced oral and written communication skills
Ability to handle and prioritize multiple projects
Computer skills including Excel, Outlook, Power Bi, Salesforce etc.
Ability to handle difficult customers
Collaborates well with other team members

Nice To Haves

College degree preferred

Responsibilities

Process Sales Orders
Ensures accuracy and timeliness of information entered into SAP.
Handles client inquiries, provides necessary information, and interfaces with the customers on routine matters.
Ensures that ingredient samples and pre/co-ship samples are acknowledged, processed and shipped.
Effectively communicates with Shipping, Production, Planning and Purchasing departments on all aspects of the customer order.
Manages all inquiries regarding open Sales Orders
Manages Customer Concerns and returned goods/damage in transit issues through the QA standard procedure
Works directly with the client contacts to ensure sample needs, product safety paperwork, and shipping details are communicated and met.
Communicates with affiliates
Monitor customer’s website for active orders
Maintain forecast data and customer reports
Research, retrieves, and creates reports and spreadsheet analysis as required
Provide update status on customers to other departments
Manages and participates in special tasks and projects as requested by Customer Relations Manager
Consistent with MANE’s environmental commitments, every employee shall actively participate in relevant education/training based upon corporate and local environmental objectives. Where these objectives are relevant to job-related and job-specific roles and responsibilities, each employee shall adhere to applicable environmental policies and procedures, as well as act on best practices.