Customer Care Specialist
About The Position
We are looking for a Customer Care Specialist to be responsible for providing excellent customer service and maintaining a professional image as part of the company team. You’ll report to the Senior Plant Manager for our Kalispell, MT location, focusing on these key responsibilities: Assist in inventory management of products with month-end count, ordering, shipping and receiving to other plants and non-local customers. Organize deliveries. Smoothly answer and operate phone system, communicating with customers in a professional manner. Greet and assist walk-in customers or suppliers in a professional manner. Perform data entry of delivery tickets, work orders and other account information as needed. Perform various clerical functions, including copying, printing, filing, sending/receiving/distributing documents. Accept and process payments. Other duties as assigned.
Requirements
- Working knowledge of computers and Microsoft products, and the ability to learn new programs.
- Recent telephone/receptionist and or customer service experience.
- Ability to multi-task.
- Ability to stay calm under pressure.
- Willing to be on-call on a rotating schedule once fully trained.
- Ability to sit for long periods.
- Ability to lift 30-50 lbs.
- Work in moderate noise levels.
- Work with minimum supervision.
Responsibilities
- Assist in inventory management of products with month-end count, ordering, shipping and receiving to other plants and non-local customers.
- Organize deliveries.
- Answer and operate phone system, communicating with customers in a professional manner.
- Greet and assist walk-in customers or suppliers in a professional manner.
- Perform data entry of delivery tickets, work orders and other account information as needed.
- Perform various clerical functions, including copying, printing, filing, sending/receiving/distributing documents.
- Accept and process payments.
- Other duties as assigned.
Benefits
- 2 Weeks’ Paid Time Off/year
- 5 Days of Sick Leave/year
- Medical/Dental/Vision Insurance
- Employer paid Basic Life, AD&D, and Long-term Disability Insurance
- 4% 401K Retirement Account Match
- 6 Holidays/year
- Fuel, Propane, Lubricants Discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
